Nishiki Sushi

Projects

Nishiki Sushi

Usability Test

This is a usability test on Nishiki Sushi restaurant's website, conducted alongside three other UX/UI designers and researchers. This project was completed within 1.5 months and tests were held via Zoom.

My main responsibilities in this project consisted of administering screener candidate quesetionnaires, being a moderator and observer for user tests, creating the report and presentation, and analyzing user study results.

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Role:

UX Researcher

Date:

January – March 2023

Software Used:

Google Forms, Adobe XD

Introduction

Nishiki Sushi has multiple locations, but this particular website is for the location in West Vancouver. Their website has an online menu page and a food ordering system. We noticed the lack of design consistency and problems with the logic of the interface, hence we chose to do a usability test on this website. After conducting the research, a team member created a prototype with solutions to the problems we found using Adobe XD.

Overview

Before conducting our usability test, we created a screener candidate questionnaire that was administered to 12 people who we thought would be representative of the target audience of the Nishiki Sushi website. From the 12 questionnaire results, we chose four candidates that were the most ideal based on their proximity to the store location, frequency of use (online food ordering), method of service (dine-in, pick-up, and delivery), and willingness to spend on food ordering.

As a group we identified Nishiki Sushi’s possible existing business problems based on Google reviews and our own experience with the website. We then formed assumptions based on the business problems.

We recognized the fact that both user needs and business objectives need to be addressed. Since the website had no information on the restaurant’s mission and vision, our team put ourselves in the shoes of the stakeholders during the formulation of their business goals.

During each user testing, a moderator was present to guide and instruct the participant, and two observers were present to take notes on participants’ behaviour. After each user test, we provided them a system usability scale (SUS) questionnaire to help us quantify qualitative answers. Notes were recorded using the rainbow sheet analysis method, and the SUS scores were recorded on a spreadsheet.

This usability test may contain copyrighted material the use of which has not been specifically authorized by the copyright owner. This usability test has helped me to promote my capabilities and advance my education specifically in the area relating to user experience (UX) research and includes my personal opinions, satire, criticism, and review. I believe this constitutes a ‘fair use/dealing’ of any such copyrighted material.

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